Privacy Policy
Privacy Policy
Last updated: April 2026
Signals Desk ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use our website at signalsdesk.com and related services.
1. Information We Collect
Account data: When you register, we collect your name, email address, username, and password (hashed). If you subscribe to a paid plan, billing details are handled by our payment processor (Stripe) and we do not store card numbers on our servers.
Usage data: We collect standard web server logs including IP addresses, browser type, pages visited, and timestamps. This data is used for security, debugging, and improving the service.
Communication data: If you contact our support team, we retain the content of those communications to resolve your query and improve our service.
2. How We Use Your Information
We use your data to: provide and maintain your account and subscription, deliver trading signals and alerts via Telegram and email, process payments and manage billing, send important service notifications, respond to support requests, and comply with applicable laws and regulations.
We do not sell, rent, or share your personal data with third parties for marketing purposes.
3. Data Sharing
We share data only with trusted service providers who assist in operating our platform, including payment processors (Stripe), email delivery services, and hosting providers. All third-party providers are bound by data protection agreements and may not use your data for their own purposes.
We may disclose data if required by law, court order, or regulatory authority.
4. Data Retention
We retain your account data for as long as your account is active. If you close your account, we delete or anonymise your personal data within 90 days, unless retention is required by law (for example, transaction records for tax purposes).
5. Cookies
We use cookies to maintain your session, remember preferences, and analyse site usage. You can control cookie settings through your browser. See our Cookie Policy for full details.
6. Your Rights
Depending on your location, you may have rights to: access the personal data we hold about you, correct inaccurate data, request deletion of your data, object to or restrict certain processing, and data portability. To exercise any of these rights, contact us at the address below.
7. Security
We use industry-standard security measures including HTTPS encryption, hashed passwords, and regular security reviews. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Children
Our services are not directed at individuals under 18 years of age. We do not knowingly collect data from minors. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.
9. Changes to This Policy
We may update this policy from time to time. We will notify you of material changes by email or by posting a notice on our website. Continued use of our services after changes constitutes acceptance of the revised policy.
10. Contact
For privacy-related queries or to exercise your rights, contact us through the form at signalsdesk.com/contact.