Refund Policy
Refund and Cancellation Policy
Last updated: April 2026
This policy sets out the terms under which Signals Desk offers refunds and cancellations for subscription services purchased at signalsdesk.com.
1. Free Trial
All new subscribers are eligible for a 14-day free trial on selected plans. No payment is taken during the trial period. If you cancel before the trial ends, you will not be charged. If you do not cancel, your subscription will automatically begin and your payment method will be charged on day 15.
2. Subscription Cancellation
You can cancel your subscription at any time from your account dashboard under "Subscription Settings". Cancellation stops future billing. You will retain access to all paid features until the end of your current billing period.
3. Refund Eligibility
We offer a 7-day money-back guarantee for first-time subscribers on monthly plans. If you are dissatisfied with the service within the first 7 days of a paid subscription (excluding the free trial), you may request a full refund by contacting us via the form at signalsdesk.com/contact.
Refunds are not available in the following circumstances: after 7 calendar days from the first charge; for renewals of an existing subscription; for annual plan purchases after the first 7 days; if the account has been suspended for violation of our Terms of Service; or for partial months of service.
4. Processing Refunds
Approved refunds are processed within 5 to 10 business days to your original payment method. Processing times may vary depending on your bank or card issuer. We will confirm your refund by email once processed.
5. Disputes
If you believe you have been charged incorrectly, contact us before initiating a chargeback with your bank. Chargebacks initiated without prior contact may result in immediate account suspension. We are committed to resolving billing disputes fairly and promptly.
6. Contact
For refund requests or billing questions, contact us through the form at signalsdesk.com/contact. Please include your account email address and subscription details to help us process your request quickly.